The survey team is dedicated to protecting the privacy of its participants.

Collection of information for the survey is being undertaken in accordance with (Province) Freedom of Information and Protection of Privacy Act (FOIPPA). The confidentiality of any information collected is protected under the provisions of the Act.

Any information obtained from each household is processed, stored, and used in a form that does not permit any particular household to be identified. Names, addresses, and phone numbers are deleted from the data file at the conclusion of the survey's data collection phase.

Canadian-based research firm R.A. Malatest & Associates Ltd. is conducting the survey data collection under the direction of the Municipality of North Cowichan with the highest standards of the protection of privacy and confidentiality. Click here for a link to the firm's Privacy Policy

For more information, please contact 1-855-412-1935 (toll free) or info@malatest.com.

To contact the Municipality of North Cowichan regarding privacy questions or concerns, please send an email to Dave Conway, Director, Engineering Projects, Municipality of North Cowichan at David.Conway@northcowichan.ca.

For more information about this research study please visit NCtravelsurvey.ca or www.northcowichan.ca/MTP for more information about the Master Transportation Plan.

It is always best to be as precise as possible when searching for an address. The specific street address including City or Municipality will produce the best results.

Sometimes Google will describe the location a bit differently. This is okay if the marker is in the right place. Please look at the map to confirm that the marker is in the right place.

Once a marker appears on the map, you may select and drag it to a new place on the map. To centre the map at any time, click the home button in the top right corner of the map.

Once the map shows the correct location, click Confirm. After the location is saved, to change it you need to click Search Again.

Are you having problems finding your address on the map? If the Google description or address is slightly different than you think it should be, you can still proceed as long as you are very sure the marker is at the correct location you had in mind.

What is a trip? A trip is a one-way journey from one location to a destination for a single purpose. A trip may include more than one mode of travel, such as car and transit.

• It is important to report all trips, even for a short distance, on foot for instance.
• If you stopped off on your way to somewhere else, such as to drop off a child at school or pick up a coffee, then that journey would have two trips. The return portion of a journey is also considered a separate trip.
• Report all trips, whether made by walking, car, truck, bicycle, transit or any other mode of travel.
• Report your trips for business meetings and work-related purposes.
• Do not report walking the dog (with no destination).
• Do not report going for a jog in the neighbourhood with no destination. (However, if you jog to work, please report jogging to work as a trip to work).
• Do not report moving around between classes on campus or within the same building complex.

We will ask you where you travelled to. Please try to describe locations as precisely as possible, to the accuracy of street address. Use the Google Map provided to search for a specific business or place, or double click on the map to set a ‘pushpin’ marker. You can drag the marker to the exact location. If possible, try to avoid placing markers at intersections. Drag them to the actual destination you travelled to.

If are a commercial driver (bus driver, taxi driver, courier, travelling salesman): You do not have to tell us about the all the work trips you made for commercial deliveries, or while driving a taxi or bus. But please report the following:

• Your first trip to where you started your work day (terminal, office) or your first delivery or stopping point if you started your delivery/work schedule directly from home.
• Your final work-related stopping point if it is different from the one above.
• A return trip to your home or other non-work related location at the end of your work day.
• All personal trips made outside of working hours by any mode of travel other than walking.

If you have entered all the trips for this household member, but do not see the continue button, please complete the following steps to complete the trip record:

• On the summary page for yourself or the household member, select "Continue entering trips".
• On the trips page select "Did not take another trip" to close off that person's trip section.
• If you require further assistance, please call 1-855-412-1935 (toll-free) between 9:00 am and 9:00 pm or email info@malatest.com.

As you complete each trip record, you will be prompted to enter your next trip on the page that asks Where did you go next? When you have finished entering all the trips you took on your travel day, please select Did not take another trip when asked Where did you go next. This will complete the trips section for that household member. Once the trip section has been completed for all members of your household, you will see the option to continue to the final questions of the survey and submit your data. You can also add additional trips or edit your previously entered trips on the Trip Summary Page. If you are adding additional trips from the Trip Summary Page, please remember to select Did not take another trip to update your survey record. If you require further assistance, please call 1-855-412-1935 (toll-free) between 9:00 am and 9:00 pm or email info@malatest.com.